Refund policy

Thank you for shopping with Awktopus. We are committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and obligations.

No Returns: We do not accept returns for any reason other than product damage. Please make sure to carefully review your order before completing the purchase.

Refund Policy for Damaged Items: In the unfortunate event that you receive a damaged product, we will gladly issue a refund, provided that the following conditions are met:

1. Reporting Damage:

   • Damaged items must be reported within 24 hours of receiving the product.
   • Please submit an unboxing video clearly demonstrating the damage to our team at hello.awktopus@email.com.
   • Include your order number, a detailed description of the damage, and your contact information in your email.

2. Verification:

   • Our team will review the video proof and assess the extent of the damage.
   • We may request additional information or images to facilitate the refund process.

3. Refund Process:

   • If the damage is verified, we will initiate the refund process.
   • Please allow 7-10 business days for the refund to reflect in your account.

4. Return of Damaged Items:

   • In some cases, we may request the return of the damaged item. If so, we will provide you with a prepaid shipping label for the return.

Note: We reserve the right to modify this policy at any time without prior notice. Please check our website for the most up-to-date version of our Return and Refund Policy.

Thank you for choosing Awktopus. We appreciate your understanding and cooperation.